Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Your order is normally delivered by the next day after ordering or within 48 hours if it is outside Nairobi. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Click on the my account link at the top right and fill in your details under the Register heading. You can also create an account by using your social media accounts by clicking the appropriate button
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You will be sent a message immediately your order is dispatched with an estimated time of arrival.
We stand by the quality of the makeup we sell. All the makeup we carry is from authorized distributors of each brand either locally or overseas.
You can get it touch with us to pre-order an item when it is sold out so that we can give you an estimated time when it will be in stock
We ship our products throughout Kenya and Uganda. Other countries will soon be added to our delivery region.
Your products in most cases will be delivered in one package.
If you need to swap an item
Returns and Exchanges
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Please note that you cannot return the item with the same courier rider or vehicle that has delivered your order.You need to initiate the delivery with Indulgence Beauty by sending us an email to [email protected]
Immediately get in touch with us by phone or whatsapp for the situation to be remedied.
If this occurs immediately notify us by whatsapp or send an email to [email protected] and we shall remedy the situation
You need to initiate the delivery with Indulgence beauty by sending us an email to [email protected] .
If your question is not answered here, simply call or whatsapp us with any question.
If you enter an incorrect address, simply get in touch with us by calling , whatsapp or email and we will update your information before delivery
You can change or cancel your order only before it is delivered
No, we sell our products directly through our online shop or through agent shops online. This allows you to order our products wherever you are in the country at any time through our online platform.